For candidates who work or want to develop skills and knowledge required for working in the customer services sector.
City & Guilds Level 1 Certificate for Introduction to Customer Service
Who are the qualifications for?
Course Length
1 Academic Year
Entry Requirements
There are no entry requirements. Sutton and District Training operate an open door policy to promote equality of opportunity and inclusion. We have an open door policy and you will be invited to undertake an initial assessment to help you choose what best suits your requirements. All we ask for is enthusiasm and a willingness to learn.
If required you will also be given the opportunity to improve your maths, English and ICT qualifications. Both courses last one academic year.
City & Guilds Level 1 Certificate for Introduction to Customer Service
Brighton Site
Level 1 will suit you if you have no previous experience but are looking to develop your skills to work in the customer service industry. At this level you will develop your knowledge and demonstrate your customer service skills.
Unit Specifications
- The importance of appearance and behaviour in customer service
- Legislation, regulation and procedures to follow in customer service
- Understand how to deal with queries and requests
- Communicate customers’ problems with others
- The customer service job role
- Handling telephone calls from customers
- Communicate effectively with customers
- Effective relationships with customers and colleagues
- Create a good impression to customers
- Answer telephone calls from customers
- Positive communication with customers
Working in customer services is very rewarding, interested?
Download our 2018/2019 Prospectus (Sutton)
Email: enquiries@suttondistrict.co.uk
‘What a roller-coaster of a year. There have been ups and downs but I’m just about to complete my level 3 hairdressing this year! We have had the upheaval of moving premises and having to train a new teacher to suit us.
We are now working in a state of the art hairdressing studio, practicing our trade on ‘live’ clients as well as each other. We still must do Maths and English but we are all achieving, some of us beyond our expectations. I am returning next year as a teaching apprentice.
It’s great to be a student here at Sutton & District training. Maybe you should give it a try!’