Are you a people person with a passion for problem-solving? Sutton and District Training’s customer service qualification is the perfect fit for you. Our course will teach you the skills needed to exceed customer expectations, communicate effectively, and handle challenging situations with grace. With guidance from our experienced tutors, you’ll learn how to turn a customer’s frown into a smile and create memorable experiences that keep them coming back. So join us today and let’s transform the world of customer service together – one satisfied customer at a time!
City & Guilds Customer Service
Level 2 Diploma
Communication: Effective communication skills, such as active listening, clear verbal and written communication, and conflict resolution.
Time management: Prioritising tasks, meeting deadlines, and managing workload efficiently.
Teamwork: Collaborating and building relationships with colleagues, clients, and stakeholders to achieve shared goals.